Help center · Updated September 14, 2026
Investigate a missing notification
Separate a missing event from a delivery, verification or processing problem.
Check the event and destination
Confirm the subscribed event, receiving URL and environment. Verify that the receiver is reachable from the agreed delivery service.
Check receipt before processing
Review the receiving system’s logs for a timestamp and safe event identifier. Keep signatures, secrets and sensitive payloads out of a support email.
Check repeat delivery
Confirm how your receiver handles duplicate events and failed attempts. Use the documented retry and verification rules for your environment; do not assume exactly-once delivery.
Ask for help
Email support@medicallibrarytech.com with the event type, expected time, receiver status and a redacted delivery reference. Ask for the applicable delivery contract if those details are not yet known.
Keep moving
For an existing evaluation, email support@medicallibrarytech.com. Do not include credentials, patient information or confidential records.