Help center · Updated September 14, 2026
Contact support with useful context
A concise, safe report helps the team understand what failed and who is affected.
Describe the problem
Email support@medicallibrarytech.com with a short subject, your organization and the workflow you were using. Say what you expected and what actually happened.
Include a time and reference
Include the approximate time and timezone, a request or record identifier and the relevant version if available. Use a redacted screenshot only when it helps explain the problem.
Keep sensitive material out
Never include tokens, API keys, passwords, patient information or full source files. Ask for an appropriate secure channel if the issue needs confidential evidence.
Set expectations
State the impact and any deadline in your message. The owner reviews access requests on weekdays; this is not a guaranteed response deadline. Any support commitment for service use must be agreed separately.
Keep moving
For an existing evaluation, email support@medicallibrarytech.com. Do not include credentials, patient information or confidential records.