Help center · Updated September 14, 2026
Route a concern to the right team
Use the category that best matches the issue and preserve the relevant context.
Access, integration or billing
Email support@medicallibrarytech.com with the environment, problem and impact. For evaluation scope or pricing, use hello@medicallibrarytech.com.
Content correction
Send the record identifier, version and a precise description of the concern to support@medicallibrarytech.com. Explain which source or field needs attention without sending patient data.
Security
Report suspected credential exposure or unauthorized activity to security@medicallibrarytech.com. Do not send the credential itself. Request a secure channel for sensitive evidence.
Privacy
Contact privacy@medicallibrarytech.com about information you provided or proposed data handling. Mention the related conversation or evaluation.
Urgent clinical situations
This support channel is not for medical care or emergencies. Use the appropriate clinical or emergency service for a patient-care need.
Keep moving
For an existing evaluation, email support@medicallibrarytech.com. Do not include credentials, patient information or confidential records.