Help center · Updated September 14, 2026
Resolve access and credential problems
Check the environment and authentication instructions before retrying a failed request.
Check the target
Use only the endpoint and portal supplied for your evaluation. The marketing website does not host an authenticated API or consumer portal.
Check the credential type
Confirm whether the operation expects a session, token or key. Check expiration and permitted operations without exposing the value in logs or screenshots.
Report the failure safely
Send support@medicallibrarytech.com the time, HTTP status and redacted request identifier. Do not include an Authorization header or secret.
If exposure is suspected
Stop sharing the credential and follow the approved revocation or rotation procedure. Contact security@medicallibrarytech.com and request help if you cannot revoke it yourself.
Keep moving
For an existing evaluation, email support@medicallibrarytech.com. Do not include credentials, patient information or confidential records.