Help center · Updated September 14, 2026
Ask about your service environment
Get current information for the evaluation you are using.
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This is a support guide, not an uptime monitor. A successful website visit does not establish the availability of an authenticated service.
When something appears unavailable
Record the environment, affected operation, approximate time and redacted error. Email support@medicallibrarytech.com and describe the impact.
During a reported incident
Use the communication path supplied for your evaluation. Confirm any workaround and restoration information with the support contact before resuming a dependent workflow.
Agree on operating commitments
Required availability, response time and incident communication expectations belong in the service agreement. No public SLA is offered by this page.
Keep moving
For an existing evaluation, email support@medicallibrarytech.com. Do not include credentials, patient information or confidential records.